From Personalisation to Prediction: What's Next for AI in Business Travel?
Business travel is going digital, but the next wave of change could be more than about personalizing travel. AI is now helping companies understand what travelers want, make the booking process easier, and suggest things based on what they’ve booked in the past. The next level is prediction, where AI could predict what a traveler or travel manager might need, before they even ask, by using patterns, real-time data and historical travel information . Such a change could affect how business trips are booked and managed. Instead of waiting for travelers to look for flights, respond to disruptions or make arrangements manually, intelligent systems are increasingly able to predict potential needs and provide appropriate options in advance. When a company has a lot of people traveling on business, it can make for a more responsive and efficient travel experience. How AI is making business travel personal Digital travel is already highly personalized. Business travelers may have their ...