Curbing Hotel Leakage: Strategies to Rein in Noncompliant Bookings
For corporate travel, compliance with well established policies is of utmost importance. Yet this is a recurring problem organizations run into in the form of hotel leakage — employees booking outside the mandated travel program. But what this practice does is actually undermine our negotiated rates and creates all types of risk to traveler safety and data integrity. Understanding Hotel Leakage Hotel leakage is when a business traveller chooses to go round the approved route of booking and instead looks at booking somewhere they prefer or believe is a better deal. Such actions can ruin the consistency and efficiency of corporate travel programs. Implications of Noncompliant Bookings The financial consequences of departing from approved channels include not gaining the negotiated rate, and having higher travel costs. Lack of Duty of Care: In the absence of travelers’ accommodations visibility, organizations cannot confirm they are safe and that they have adequate access to medic...